Experiencing Issues with Twilio SMS

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Welcome to the CMX1 system status & incident communications page for CMX services.
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Uptime over the past 90 days. View historical uptime.
Activity Studio Product Family Operational
90 days ago
99.99 % uptime
Today
Supply Chain Product Family Operational
90 days ago
99.99 % uptime
Today
CMX1 Native Application Operational
90 days ago
100.0 % uptime
Today
Notification Services Operational
90 days ago
99.99 % uptime
Today
CMX1 Reporting Services Operational
90 days ago
99.95 % uptime
Today
CMX Support Portal Operational
90 days ago
100.0 % uptime
Today
Twilio Voice Insights Operational
Twilio SMS Degraded Performance
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 24, 2026

No incidents reported today.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
CMX1 Reporting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 13:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 PDT
Scheduled - The CMX1 team needs to restart our Tableau servers to apply a configuration update related to the new software version we are using. We will restart the servers at 1:00 PM Pacific time.

Tableau reporting services (including extracts and automated user updates) will be unavailable during the reboot which should last around 15 minutes.
Jun 12, 11:55 PDT
Jun 11, 2026
CMX1 Reporting Extended Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 19:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 PDT
Scheduled - The CMX1 team will perform maintenance and a Tableau Server upgrade on our Tableau servers. We expect the maintenance to last for two hours as we will create a full-server backup before the upgrade.

Tableau reporting services (including extracts and automated user updates) will be unavailable during the maintenance window.
Jun 9, 12:04 PDT
Tableau Server Issue
Resolved - The issue affecting access to Tableau-based reporting and dashboards has been resolved. All Tableau services are operating normally.

We apologize for any inconvenience and appreciate your patience while we worked to resolve the issue.
Jun 11, 08:33 PDT
Investigating - We are currently experiencing issues with our Tableau server, which may impact access to Tableau-based reporting and dashboards.

Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
Jun 11, 08:18 PDT
Jun 10, 2026

No incidents reported.

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